Terms & Conditions

Please Read These Terms Before Using Our Services

Billing

Billing Terms & Payment Policy

All bookings with Deluxe require the client to be 21+ with a valid U.S. credit card. By agreeing to these terms, you are responsible for full payment of your trip, regardless of deposit status. A cardholder’s signature is required to process reservations; cancellation fees still apply if not signed.

1. Payment Methods & Charges
   • Accepted: Visa, MasterCard, AmEx, Discover, Zelle, Bank Transfer (upon request)
   • Payments are securely processed; Deluxe is not liable for overdraft fees.
   • Invalid or declined cards may result in cancellation without notice.
   • All payments may be pre-authorized and final charges processed post-trip.
   • A 4% processing fee applies to all credit card payments (Waived with Zelle/Venmo.).
2. Deposit & Confirmation
   • A non-refundable deposit or full payment is required to confirm all bookings.
   • Remaining balances are due 48-72 hours before the trip, unless agreed otherwise.
   • Trips not paid in full prior to departure may be canceled without refund.
3. Overages & Extra Charges
   • Additional charges (e.g., overtime, excessive cleaning, wait time) will be billed automatically after the trip.
   • Invoice summaries are available upon request.
4. Gratuity
   • Gratuity is not included unless specified.
   • A 15–20% gratuity is suggested and may be added.
   • Large events/corporate trips may include automatic gratuity.
5. Cancellations & Refunds
   • 14+ days notice: 15% Cancellation Fee off total refund
   • Less than 14 days, but more than 7 days: 50% refund
   • Less than 7 days: Full charge applies/non-refundable.
6. Client Responsibility
   • The booking client is financially responsible for all charges, including damages, excessive cleaning, and policy violations.
7. Payment Authorization
   • Upon signing, clients authorize Deluxe to charge the payment method on file for any additional fees outlined in this document. Documentation and photos will be available upon request.

Cleaning

Cleaning Fee Policy

To maintain a clean, safe, and premium environment, Deluxe enforces the following cleaning guidelines for all trips:

1. Standard Cleaning – Included
   Basic post-trip cleaning is included, covering light vacuuming, surface wipes, and basic trash removal.
2. Excessive Cleaning – $100–$250
   Charged for extra labor/detailing due to:
   • Spilled food or drinks
   • Scattered trash
   • Sand, mud, or sticky residue inside the vehicle
3. Biohazard/Deep Cleaning – $250–$350
   Applies when dealing with:
   • Bodily fluids (vomit, urine, etc.)
   • Strong or lingering odors
   • Pet messes (if not pre-approved)
4. Smoking or Vaping – $250 Minimum
   Strictly prohibited. Evidence of smoking or vaping will incur:
   • A minimum $250 fee
   • Additional charges for deodorizing or damage repair, if needed
5. Payment Authorization
   Upon signing, clients authorize Deluxe to charge the payment method on file for any cleaning fees. Documentation and photos will be available upon request.

Drugs & Alcohol

Drugs & Alcohol Policy

Deluxe enforces the following rules to ensure a safe and lawful experience for all passengers:

1. Zero Tolerance for Illegal Drugs
   Use, possession, or distribution of illegal substances is strictly prohibited. Violations result in immediate trip termination with no refund and may be reported to law enforcement.
2. Alcohol Guidelines
   • Alcohol is allowed only with prior approval and must comply with California law.
   • No open containers near the driver at any time.
   • Underage drinking (under 21) is strictly prohibited and will lead to trip termination without refund.
3. Passenger Conduct
   • Excessive intoxication, disruptive behavior, or vehicle damage will end the trip early.
   • Cleanup from vomit or bodily fluids incurs a $250–$350 fee.
4. Smoking, Vaping & Drug Use
   • Smoking, vaping, or marijuana use (even if legal) is not allowed in any vehicle.
   • Violations will result in a $250–$600 fee and possible service ban.
5. Driver Authority
   Chauffeurs may cancel the trip without refund for any unsafe or illegal conduct. Passenger safety is our top priority.
6. Payment Authorization
   The booking client is responsible for all passenger conduct and authorizes Deluxe, upon signing, to charge the card on file for any drug- or alcohol-related cleaning costs or policy violations. Documentation and photos will be available upon request.

Miscellaneous

Minor Occupants Policy

Deluxe is committed to safety and legal compliance when transporting minors (under 18). The following rules apply:

1. Adult Supervision
   • Minors must be accompanied by a responsible adult (21+) unless prior written approval is granted.
   • The adult is fully responsible for minors’ behavior and policy compliance.
2. Unaccompanied Minors
   • Allowed only with advance notice, signed parental consent, and legal compliance.
   • May require a liability waiver and must be driven by a chauffeur with a Passenger (P) Endorsement, subject to management approval.
3. Alcohol & Drug Policy
   • No alcohol, tobacco, marijuana, or illegal substances permitted—regardless of adult presence.
   • Violations will result in immediate trip termination without refund.
4. Child Safety Seats
   • Per California law, children under 8 years old or 4’9” require a proper car seat.
   • Clients are responsible for bringing and securing child safety seats (unless prearranged with Deluxe).
5. Conduct & Liability
   • The booking client and supervising adult are liable for any misconduct, damages, or policy violations involving minors.
   • Service may be ended early if safety concerns arise.

Overages & Wait Times

Overages & Wait Time Charges

To ensure fairness and punctuality, Deluxe enforces the following policies strictly, for all bookings:

1. Hourly Booking Overages
   • Trips exceeding the reserved time are billed in 30-minute increments at your hourly rate.
   • Example: $250/hr = $125.00 per 30-minute overage.
   • Time is measured from scheduled pickup to the final drop-off.
2. Grace Period
   • A 15-minute grace period is allowed at each pickup location.
   • After that, wait time is billed in 30-minute increments at the standard hourly rate.
3. Airport & Port Arrivals
   • 15 minutes free wait time for domestic flights; 30 minutes for international arrivals.
   • Standard wait time charges apply after the grace window.
4. No-Show Policy
   • If no passengers arrive within 30 minutes of scheduled pickup (without prior communication), the trip is marked a no-show.
   • No refund will be issued; full charges apply.
5. Early Arrival Requests
   • If a driver is requested to arrive early for standby or setup, billing starts at the requested time, not the scheduled departure.
6. Payment Authorization
   • Upon signing, clients authorize Deluxe to charge the payment method on file for any billable overage fees, including additional time or services beyond the agreed terms. This will be automatically charged to the card on file. Itemized invoices are available upon request.

Seating Capacity

Seating Capacity Policy

To ensure safety, comfort, and legal compliance, Deluxe enforces the following seating capacity rules for all bookings:

1. Maximum Seating Limits
   • Each vehicle has a set maximum passenger capacity based on legal and manufacturer guidelines.
   • Passengers may not exceed the posted limit under any circumstances.
   • Most Deluxe Sprinters accommodate up to 12 passengers in the rear cabin (excluding driver/front seat unless otherwise specified).
2. No Unauthorized Seating
   • All passengers must remain seated with seatbelts while the vehicle is in motion.
   • Standing or sitting on coolers, counters, armrests, or in aisles is strictly prohibited.
3. Child Safety & Special Requests
   • Clients must provide and install child safety seats as required by California law.
   • Please notify us in advance of any special needs (e.g., ADA access, car seats, extra luggage space).
4. Overcapacity Violations
   • If your group exceeds the allowed capacity at pickup, the chauffeur may refuse service or require alternate transportation arrangements.
   • No refunds will be issued for trips canceled due to overcapacity violations.

Smoking

Smoking & Vaping Policy

To maintain a clean, safe, and luxury environment, Deluxe enforces a strict no-smoking policy for all trips:

1. Smoking & Vaping Prohibited
   • Smoking of any kind is strictly prohibited, including cigarettes, cigars, e-cigarettes, vapes, and marijuana—regardless of legality.
   • Applies to all passengers at all times inside the vehicle.
2. Violation Penalties
   • Evidence of smoking (odor, ash, burns, residue) will incur a $250–$600 cleaning/deodorization fee.
   • Additional charges apply for any damage to upholstery or equipment.
3. No Exceptions
   • This policy is enforced regardless of driver or company permission, and applies whether the vehicle is moving or parked.
   • Repeated or intentional violations may result in immediate trip termination without refund and a ban on future service.
4. Payment Authorization
   • The booking client is responsible for all additional charges and authorizes Deluxe, upon signing, to charge the card on file for any drug/smoking-related cleaning costs or policy violations. Documentation and photos will be available upon request.

Trip Updates

Change Policy

Deluxe understands that plans may change. The following terms apply to all itinerary modifications:

1. General Policy
   • Any change to pickup/drop-off times, locations, or vehicle type may result in a price adjustment.
   • All change requests must be submitted at least 7 business days before the scheduled trip.
   • No changes are valid without written approval from Deluxe. All changes are subject to availability.
2. First Itinerary Change
   • The first change over 7 days from pickup is free unless it affects times, stops, or travel distance.
3. Subsequent Changes (Not Affecting Time, Stops, or Distance)
   • More than 5 days before departure: $75 change fee
   • 5 days or less before departure: $100 change fee
4. Admin Fees for Manual Changes
   • If Deluxe is asked to make changes on your behalf instead of using the online system:
   • Standard admin fee: $50 per change
   • Less than 14 days before departure: $150 admin fee
5. Additional Terms
   • Time is rounded up to the nearest hour; mileage is calculated round-trip.
   • Vehicle modifications are subject to availability and may result in a rate change.
6. Travel Date Changes
   • More than 30 days before departure: $350 change fee (subject to availability)
   • Less than 30 days before departure: Treated as a cancellation; rebooking required
   • Rebooked trips canceled later will be subject to cancellation fees based on the original date

Deluxe reserves the right to adjust pricing based on market rates at the time of changes.

User Consent

By using Deluxe Sprinters’s services, including signing up for text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.

You further consent to receive text messages from Deluxe Sprinters, including transactional and customer service messages. You may opt out of receiving messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.

Opt-out procedures

You may choose to stop receiving promotional text messages from Deluxe Sprinters at any time. To opt out, simply reply to any text message you receive from us with the word ‘STOP’ or ‘UNSUBSCRIBE.’ Once we receive your opt-out request, we will promptly remove your number from our promotional messaging list. Please note that opting out of promotional messages will not affect your ability to receive important service-related communications.

Message frequency and content

By subscribing to Deluxe Sprinters’s text messaging service, you agree to receive updates related to your orders, requests, recent and upcoming trips. Message frequency may vary. Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.

Liability and disclaimers

Deluxe Sprinters is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Deluxe Sprinters.

By subscribing to our SMS services, you acknowledge and agree that Deluxe Sprinters will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.

Data Security and information handling

Deluxe Sprinters is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.

You agree to notify Deluxe Sprinters immediately of any unauthorized use of your account or any other security breach. Deluxe Sprinters will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.